Shipping Policy
Delivery is via courier and cannot be to a Post Office Box. All deliveries are sent with registered couriers who MUST obtain a signature at time of delivery. Under some special circumstances, courier deliveries may be replaced by Australia Post. Please also note that for security reasons, shipping address cannot be changed once item(s) has been shipped.
Note: We currently only ship within Australia. Please note some larger items going to Western Australia will only be delivered to the nearest Toll Express Depot. Please contact if you are unsure and we will clarify further.
Like most retailers that provide delivery services, we can only guarantee the delivery of items to the shipping address as specified by our customers. It is the responsibility of the customers to evaluate and decide if their shipping address is suitable for purchase via courier delivery. To assist us with processing your order, please provide your landline number as well as a mobile number.
For delivery to major States, Territory cities and their surrounding areas, please allow 3-4 working days from date of clearance of payment. For delivery to more remote or rural areas, please allow a further 1-2 days.
If there is going to be a delay for any reason we will contact you by email or telephone.
Return Policy
GENERAL RETURN POLICY:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@awnlux-awnings.com.au
Please note that returns will need to be sent to the following address:
42 Gregory Street West, Wendouree, VIC, 3355, Australia
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return questions at sales@awnlux-awnings.com.au
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Any refund or credit for exchange will be based on the value of the merchandise at the time of purchase. Shipping and Handling fees are not subject to refund unless the merchandise is defective or we shipped an incorrect item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@awnlux-awnings.com.au